Importer of Record (IoR)

The Importer of Record (IOR) service provides full administrative, regulatory, and customs-related support for foreign companies or individuals who need to import goods into Indonesia but do not have a local legal entity or import licenses.Under this service, we act as (or coordinate with) the authorized Importer of Record to ensure full compliance with Indonesian customs regulations, including HS code classification, import declaration, duties & tax calculation, clearance, and coordination with the Directorate General of Customs & Excise (Bea Cukai).We assist in document preparation, customs submission, compliance verification, and the end-to-end importation workflow.However, we cannot guarantee customs approval or the release of imported goods, as final decisions rest fully with the Indonesian Customs authority based on the accuracy and compliance of the documents and goods.Key Characteristics & FeaturesRegulatory ComplianceFollows Indonesian Customs Law No. 17/2006 and related import regulationsEnsures adherence to HS classification, import restrictions, and technical regulationsOperational AdvantagesEnables foreign entities to import without establishing a local entityAvoids the need for own API-U (General Importer License) or NIBMinimizes import delays due to documentation errorsRisk Management & AccuracyPre-clearance checksGuidance on import restrictions, prohibited goods, and technical requirementsTransparent duties, VAT, and income tax calculation estimatesCommunication & CoordinationLiaison with customs officersSupport for physical inspections, red lane checks, or additional verificationCoverageThis service covers:Import compliance assessment and HS code checkingGuidance on import documents (invoice, packing list, COO, MSDS, etc.)Coordination with licensed IOR entityPre-import advisory to identify restricted/prohibited goodsCalculation and estimation of import duties & taxesCustoms declaration submission (PIB)Handling customs queries and follow-upMonitoring shipment clearance statusCoordination for release of goods from port or bonded warehouseReceiving the released goods and handover to clientImportant Notes Import Duty, VAT, PPh import, and other government fees are not included. Warehousing, demurrage, and detention fees are not included. Technical import permits (if required) are not included, but available as an add-on. Customs may conduct a physical inspection, valuation review, or reject certain goods based on regulation. We cannot guarantee shipment release, duty calculation outcome, or customs clearance timelines. All information submitted must be accurate, consistent, and verifiable.