Foreign Electronic System Operators (ESOs) Registration - PSE

Foreign ESOs operating in Indonesia or serving Indonesian users are legally required to register their Electronic Systems with the Ministry of Communication and Informatics (KOMINFO). The registration process is governed by: Government Regulation No. 71/2019 on Electronic System and Transaction Operations; and MoCI Regulation No. 5/2020 (amended by MoCI 10/2021) regarding Private ESO Registration.The process involves creating an OSS account, completing ESO registration forms, submitting detailed data regarding the electronic system, and obtaining an electronically signed ESO Registration Certificate (TD-PSE) through the OSS platform.This service provides structured assistance for the full administrative process, including form preparation, document management, sworn translation coordination (if needed), system data entry, and monitoring.However, we do not control the approval process or the final decision by KOMINFO.Issuance of the ESO Registration Certificate depends entirely on the accuracy, completeness, and verifiability of the information submitted, as well as KOMINFO’s internal review and regulatory considerations.Key Characteristics & FeaturesRegulatory Compliance: Registration follows MoCI Reg. No. 5/2020 and PP 71/2019 as the operational legal basis.Mandatory Registration for Foreign ESOs: Required for platforms that:Offer or trade goods/services onlineProcess financial transactionsProvide communication, social media, or messaging servicesDeliver digital contentOperate search enginesProcess and store Indonesian users’ personal dataDetailed System Information Required Foreign ESOs must submit: Corporate identity detailsPerson-in-charge (PIC) informationBusiness model descriptionsSystem functions and processesIP/server detailsPersonal data categories processedIndonesian user base information (even if 0)Sworn Translation Requirement: Foreign documents (business registration, domicile info, etc.) must be translated into Indonesian by a sworn translator, as required in the official guideline. This service is available separately, with additional charges).CoverageThis service covers: Assistance with creating and configuring the OSS-RBA account Administrative preparation for ESO data submission Guidance in filling out required forms in OSS Management of system data entry (business model, system functions, IP addresses, etc.) Submission of registration form through OSS Monitoring of application status Assistance with downloading the TD-PSE Certificate (if issued)Important Notes KOMINFO may impose administrative sanctions for inaccurate or incomplete registration data. Electronic Systems with certificates already published cannot be deleted; only modified. New system additions require a separate entry in the OSS system. We do not influence verification results, processing timelines, or issuance of certificates. We cannot guarantee the issuance of the Foreign ESO Certificate. Approval is solely under KOMINFO’s authority. If KOMINFO requires clarification, additional documents may be requested.